We recommend you to look at the section: “Our boarding points” on our website, where you will find maps and the metro access.
It is necessary to make a reservation for all our cruises.
If you are an individual or a group under 20 people, you should make your reservation about 8 days before the cruise. We can also make reservation in the morning for the afternoon, depending on the availability. Concerning groups of or above 20 persons, we advise you to contact us as soon as possible. Actually, there are a lot of demands on the period between May and June.
Our office located at Bassin de la Villette, is open every day of the week, from 10 am to 3 pm without interruption.
Our agency is opened all year long except on December 24th, 25th, 31st and on January 1st.
We recommend you to arrive about 30 minutes before the departure.
Placement aboard is free.
The cruise on the Saint-Martin Canal takes place all year long, on reservation, except on December 24th, 25th, 31st and on January 1st. The cruises on the banks of the Marne River, Impressionnistes et Guinguettes en Seine and on the Ourcq Canal takes place only from April to October. The cruise "La Parisienne" is available from May to September and the cruise "Atmosphère" from July to August.
Tickets for our different cruises can be purchased in advance, directly on our website, by mail or via networks such as Ticketnet or France Billet (stores: Fnac, Virgin, Carrefour, Geant, Leclerc…). Finally, you also have the possibility to buy them on the day of your cruise, in our office, before the boarding.
We accept payments by credit card (visa, mastercard), checks, cash, holiday vouchers.
Tickets are only available for the date and time indicated on them. They are not exchangeable or refundable.
There is no minimum age for children on board. However, the cruise on the banks of the Marne River, Impressionnistes et Guinguettes en Seine and on the Ourcq Canal which lasts one day long, is not recommended for children because it can be very long for them.
Our guides give their commentary on our cruises in French and in English. Summaries on the Saint-Martin Canal cruise are available in the following languages: German, Spanish, Italian, Japanese, Russian, Portuguese, chinese and Deutch.
he cruises are commented by our guides on board.
We apply the group rate for groups of at least 20 people.
It is forbidden to bring food or drinks on the boats. If you wish to drink or eat something, there is a snack-bar at your disposal.
All our boats are divided into 2 decks: the lower deck which is covered and the upper deck which is outside. They are also warmed during the winter.
All our boats are equipped with toilets.
The access to the boats is problematic for people with wheelchairs, especially at the Marina Arsenal since it is entirely paved. Plus there are stairs on some of our boats. Only the persons with manual wheelchairs can do the cruise on the Saint-Martin Canal if they are accompanied with people who can help them. It is the same problem for the cruise on the Marne River, because there are stairs at the landing stage in Joinville le Pont.
As in all public places, it is forbidden to smoke on board.
We accept bikes only in the morning and if there are not a lot of passengers.
We accept luggage on board unless there are a lot of passengers on board.
Small pets are allowed if they are kept on lead or in a basket and Subject to available places.
Next to Marina Arsenal, there is a paying parking lot which is located at 30 boulevard de la Bastille. However, there is no parking lot in the neighborhood of Bassin de la Villette. You will have to park in the streets near Quai de la Loire.
Indeed, it is possible to heat a feeding bottle on our cruises.
There is no stopover during the cruise on the Saint-Martin Canal and therefore no possibility of getting off. The only possible stop is at Parc de la Villette.
The rate of the ticket does not include the lunch service.
It is not possible to have lunch on the boat which is closed during the stopover.
he boat stops approximately 2 hours , next to the restaurants.
You must plan to have your picnic with you.
You can find this kind of area in the Parc du Tremblay (http://www.parc-trembaly.fr) for the Marne river or have your picnic along the Seine river or the Ourcq Canal.
There is no special rate for children on these cruises. Actually, these cruises are not recommended for children because it can be too long for them.
Actually, the dancing activity is planned on the boat, after the lunch, with our accordion-player.