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General Sales Conditions

A - General Conditions

The present general sales conditions apply to each cruise and related the services provided by the company Canauxrama. The purchaser is supposed to have read and understood the present general terms and conditions of sale.

B - Reservation

Reservation for each cruise is mandatory and depends on the availability. It can be made on our website: http://www.canauxrama.net

C - Price

The company Canauxrama reserves the right to revise prices at any time. However the prices that are applied correspond to those set on the day of the reservation. All prices on our website are in euros and include the taxes. Any change in the VAT will be reflected on the price.

D - Obligation / Regulation

Individual passengers or groups must be present at the landing stage at least 10 minutes before the departure time. The boarding begins 30 minutes before the departure. People or groups who are not there on time will not be able to claim for a refund or compensation.

The Canauxrama Company reserves the right to refuse to take on board minors under 16 years old who are not accompanied by an adult or passengers whose behavior is likely to disturb the running of the cruise (drunkenness, disorder...)

The company can cancel a cruise if there is unauthorized duplication, or if the barcode scanner alerts that a ticket has already been scanned. Tickets that were obtained from unauthorized sources may be lost and no refund or exchange will be accepted.

For safety reasons and to ensure that order is maintained on board, passengers must follow the instructions of the crew from the very moment they are invited to embark. Passengers who are on the upper deck must seat down during the sailing under bridges, footbridges or vaults.

For passengers’ comfort, we inform that the company must limit the amount of luggage, stroller and bikes. They must not interfere with the access to the safe exits.

The company cannot be responsible for stolen or damaged items like clothes, hand bags, objects (cameras, mobile phones…) on board. Canauxrama reserves the right to charge customers for damages caused to equipment onboard.

It is forbidden to bring food or drinks on the boat. There is a bar at your disposal onboard.

The Canauxrama Company reserves also the right to cancel or modify schedules in case of problems resulting from outside circumstances such as water hazards or orders from the authorities of the Marina. There will be no refund or compensation in such cases.

E - Insurance

The Canauxrama Company is insured by an insurance company which testified its civil liability relative to the transport of passengers.

F - Complaint

The complaints of a commercial nature or relatied to the quality of services provided will be taken into account, only if they are formulated in writing and must be addressed by registered letter to the company within a period of 15 days from the date of delivery. Moreover, complaints will be taken into account only if they have been reported directly on site in order to remedy and limit the damage that could invoke a client.

I. Tickets online

In order to buy tickets online, the customer must fill in a form which will include all the coordinates. The indication of an email address is required to send the e-ticket. E-tickets are not exchangeable or refundable. All e-tickets must be printed or presented on a smartphone before boarding.

There is a maximum of 20 tickets per order and per person on our website.

We inform you that our website includes a security system for payments. Credits cards such as Visa and Mastercard are accepted./p>

Therefore, if someone wishes to buy tickets online, this person must :

  • Fill in the form of identification in which all the coordinates are required
  • Validate the order after having checked all the information
  • Pay under the terms provided
  • Confirm the order and accept the regulation

The purchasing and the order confirmation imply full acceptance of the present sales conditions. The data recorded by the Canauxrama Company are authentic and are proves of all transactions.

Electronic tickets must be in a good quality printing. Tickets that are partially damaged or illegible will not be accepted and considered as invalid. Then the customer will have to print it again in a better quality. Only the first set of tickets that will be presented will allow participating to the cruise. Any other copies will be refused. A ticket cannot be validated a second time or modified or resold. The Canauxrama Company is not responsible for anomalies that may occur during the control or the edition of tickets.

Reproduction or duplicated tickets are prohibited. Use only official sales network to purchase your tickets. Never accept a ticket offered by a stranger, it could be a copy.

No changes can be made online. The customer must contact our office by phone if there is any problem.

The validity of tickets is explicitly indicated on. If this date is exceeded, then tickets will not be exchangeable, refunded or even extended.

II. School groups sales conditions

Booking

A deposit of 50% of the total amount is required by check to the account of Canauxrama Company, at the moment of the reservation.
The definitive number of participants will be confirmed 15 days before the departure. The balance will be regulated 10 days before the cruise and an educational file will be sent in return. The definitive number of passengers will be the one that has been confirmed and mentioned on the boarding paper.

Cancellation

The definitive number of participants will be confirmed 15 days before the departure. Then, no withdrawal will be accepted. Any cancellation which is superior to 10% of the estimated number of participants will be notified 30 days before the departure. Once this delay line is passed, the cancelled seats will be due if they are not sold to any other customer.

The company reserves the right to cancel or modify the programs in case of a problem related to navigation such as: floods, ice, mechanical incidents, strikes, administrative decisions of closing, etc...

III. Adults groupes sales conditions

Booking

A deposit of 50% of the total amount is required by check to the account of Canauxrama Company, at the moment of the reservation.
The definitive number of participants will be confirmed 15 days before the departure. The balance will be regulated 10 days before the cruise. The definitive number of passengers will be the one that has been confirmed and mentioned on the boarding paper.

Cancellation

The definitive number of participants will be confirmed 15 days before the departure.
PThen, no withdrawal will be accepted. Any cancellation which is superior to 10% of the estimated number of participants will be notified 30 days before the departure. Once this delay line is passed, the cancelled seats will be due if they are not resold to any other customer.

IV. Rental sales conditions

Booking

A deposit of 50% of the total amount is required by check to the account of Canauxrama Company, at the moment of the reservation.
The definitive number of participants will be confirmed 15 days before the departure. The balance will be regulated 10 days before the cruise. The definitive number of passengers will be the one that has been confirmed and mentioned on the boarding paper.

Cancellation

Cancellations could be accepted only if the boat is rented, for the same service, to other customers. The company reserves the right to cancel or modify the programs in case of problems related to navigation such as: floods, ice, mechanical incidents, administrative decisions of closing, etc...

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CONTACT OUR DEPARTMENT

GROUPS & PRIVATE SERVICES

Tel. : 33 (0)1 42 39 15 00
Fax : 33 (0)1 42 39 11 24
contact@canauxrama.com